Return Policy and Legal Warranty against Hidden Defects

We are committed to providing you with a satisfactory shopping experience while complying with European legislation on the legal guarantee against hidden manufacturing defects, valid for two years. Here are the applicable return and refund procedures:

Returns policy: your rights and conditions

We offer a 30-day returns policy. You have 30 days after receiving your Alarm Kit to request a return.

To be eligible for a return, the item must meet the following criteria:

• Be in the same condition as when you received it, unworn or unused, with the tags intact.
• In its original packaging.
• Be accompanied by proof of purchase (order number or receipt).

To initiate a returns procedure, please contact us at the following address: hey (@) alarm-kit.com. If your return is accepted, we will provide you with a pre-paid returns label and detailed instructions on how to send your parcel. Please note that items returned without a prior return request will not be accepted.

If you have any questions about a return, you can also contact us at the same e-mail address.

Damaged items or problems with the order

Please inspect your order as soon as you receive it. If the item is faulty, damaged or if you have received an incorrect item, contact us immediately so that we can assess the problem and find a suitable solution.

Exceptions: non-returnable items

Certain items cannot be returned, including :

• SIM cards (SIM M2M and SIM for alarms without subscription) that have been activated and for which the initial 10-year period has been reduced.
• Customised products (special orders, made-to-measure items registered by the end user online, customised stickers or safety signs).
• Hazardous materials, flammable liquids or gases.

If you have any specific questions about your item, please do not hesitate to contact us. Please note that promotional items and gift cards cannot be returned.

Exchanges

To exchange an item, the quickest method is to return the original item (once your returns request has been accepted) and place a new order for the desired product.

Refunds

Once your return has been received and inspected, we will inform you whether or not the refund has been approved. If the refund is approved, it will be processed automatically via your original payment method. Please note that processing times may vary by bank or credit card issuer.

Legal guarantee against hidden defects

In application of European legislation, our products benefit from a two-year legal guarantee against hidden manufacturing defects. This guarantee covers any defect that renders the product unfit for use or significantly reduces its value.

If you have any questions or requests relating to your rights, our Customer Service department is at your disposal at hey (@) alarm-kit.com.

Our contact information is posted below:

ALARM KIT
hey (@) alarm-kit.com

22 Avenue de Saint Ouen, 75018 Paris, France

C/ General Del Norte 78, A15, La victoria de Acentejo, Spain
NIF B-76804657